FIRST THINGS FIRST, forget everything you know about Assisted Reset Triggers/Forced Reset Triggers/Super Safeties. When it comes to the Kriss Vector Platform all that information needs to be set aside. Due to the Super V mitigation system, Kriss Vector Firearms function completly different than any other firearm platform out there. 

 The RATL-R Trigger is an Assisted Reset Trigger, it is NOT a *SUpEr SaFEtY*.

It will not run like a super safety. You can not pull the trigger like a super safety. 
REPEAT AFTER ME "IT IS NOT A SUPER SAFETY".

In order to sucessfully shoot in RATL-R you must ensure you have the proper grip. The Kriss Vector is a Pistol Caliber Carbine (PCC), naturally it makes sense to grip it the way you would any pistol handgun. 

Troubleshooting & Support

Before starting a return or warranty claim, our team is happy to walk you through troubleshooting steps to get your setup running right. Many issues can be resolved quickly with a few adjustments or proper installation guidance.

Please reach out with WELL LIT photos, video, a short description of what’s happening. YOU MUST INCLUDE YOUR ORDER NUMBER in order for us to help with troubleshooting. 

*WE DO NOT AND WILL NOT TROUBLESHOOT RATL-Rs NOT PURCHASED DIRECTLY THROUGH US*

Email us at: CustomerService@Duality-Arms.com, with subject line Troubleshooting help and we will review it and reach back out to you. 
If it turns out to be a defect or warranty matter, we’ll guide you through the next steps for replacement.

At Duality Arms Co., LLC, we’re not just here to sell parts, we’re here to make sure they work for you.