Duality Arms Co., LLC — Privacy Policy
Effective Date: October 26, 2025

  1. Purpose and Scope
    1.1 This Privacy Policy explains how Duality Arms Co., LLC (“Company,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website (“Site”) or purchase our products.
    1.2 By using this Site, you consent to the practices described in this Policy. If you do not agree, please discontinue use of the Site.

  2. Information We Collect
    2.1 We collect only the information necessary to process your orders, provide support, and improve our services. This may include:
     a. Personal identification information (name, billing and shipping address, email address, phone number);
     b. Payment information (collected and processed securely through our payment providers; we do not store full credit card details);
     c. Technical data (IP address, browser type, device information, and referring URLs);
     d. Optional information you provide through contact forms, support requests, or account registration.

  3. How We Use Your Information
    3.1 We use your information to:
     a. Process and fulfill orders;
     b. Communicate with you about your purchase, warranty, or returns;
     c. Improve website functionality and user experience;
     d. Prevent fraud or unauthorized transactions;
     e. Send optional marketing or promotional emails, if you have opted in.
    3.2 You may opt out of marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

  4. Cookies and Tracking
    4.1 Our Site uses cookies to improve user experience, enable core functionality (such as shopping cart and checkout), and analyze traffic.
    4.2 Cookies do not give us access to your computer or personal files. You can disable cookies through your browser settings, but doing so may limit Site functionality.

  5. Data Sharing and Disclosure
    5.1 We do not sell or rent your personal information.
    5.2 We may share limited data only with trusted third parties who assist in operating our business, such as payment processors, shipping carriers, and website hosting providers.
    5.3 These partners are contractually required to maintain the confidentiality and security of your information.
    5.4 We may also disclose information when required by law, to comply with legal obligations, or to protect our rights and safety.

  6. Data Retention
    6.1 We retain personal information only as long as necessary to fulfill the purpose for which it was collected, comply with legal requirements, or resolve disputes.
    6.2 You may request deletion of your personal data by contacting us at CustomerService@duality-arms.com , subject to applicable legal limitations.

  7. Data Security
    7.1 We use industry-standard encryption, secure servers, and access controls to protect your information.
    7.2 While we take reasonable measures to safeguard your data, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

  8. Your Rights and Choices
    8.1 Depending on your location, you may have rights under privacy laws such as CCPA or GDPR, including:
     a. The right to access and request a copy of your personal data;
     b. The right to correct or delete your personal information;
     c. The right to opt out of data collection or marketing;
     d. The right to withdraw consent for data processing.
    8.2 To exercise these rights, please contact us at CustomerService@duality-arms.com. We will verify your identity before fulfilling any requests.

  9. Children’s Privacy
    9.1 Our Site and products are not directed toward individuals under 18 years of age.
    9.2 We do not knowingly collect information from minors. If we learn that a minor has provided personal data, it will be deleted immediately.

  10. Third-Party Links
    10.1 Our Site may contain links to third-party websites for convenience.
    10.2 We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.

  11. Changes to This Policy
    11.1 We may update this Privacy Policy periodically.
    11.2 Updates will be posted on this page with a new “Effective Date.” Continued use of the Site after any change constitutes your acceptance of the revised Policy.

  12. Contact Information
    12.1 For questions, requests, or concerns regarding this Privacy Policy or your data, please contact us at:
    Duality Arms Co., LLC
    Email: CustomerService@duality-arms.com
    Location: Coryell County, Texas