DUALITY ARMS CO., LLC - LIMITED LIFETIME WARRANTY
1. INTRO
1.1 Duality Arms Co., LLC stands behind the quality of its parts. This Limited Lifetime Warranty
explains what is covered, what is not, and how to make a claim.
2. SCOPE OF WARRANTY
2.1 Limited Lifetime Coverage. Duality Arms Co., LLC aims to produce Products free from
manufacturing defects. The RATL-R Trigger Sear is manufactured for Duality Arms Co., LLC by
qualified contract manufacturers. If Duality Arms Co., LLC determines that a Product contains a
manufacturing defect in materials or workmanship, the Company will evaluate the claim under this
warranty.
2.2 Product Covered; Wear Parts. This warranty applies only to the RATL-R Trigger Sear (the
“Product”). Wearable components or consumables (if any) are covered for one (1) year from the date
of purchase. Duality Arms Co., LLC does not warrant or replace factory trigger components or other
firearm internals subject to normal wear.
2.3 Replacement Only. If Duality Arms Co., LLC confirms a covered manufacturing defect, the
Company will provide a replacement Product. Duality Arms Co., LLC does not perform repairs.
Important Note- Firearm Manufacturer Warranty:
Installing aftermarket trigger components (including the RATL-R Trigger Sear) may affect or void the firearm manufacturer’s original warranty on the fire control group or receiver. Duality Arms Co., LLC makes no representation or guarantee as to how the firearm manufacturer will handle such modifications. Customers are encouraged to check the firearm manufacturer’s warranty and policies prior to installation.
3. WHO IS COVERED / TRANSFERABILITY
3.1 This warranty applies only to the Customer who is the original purchaser of the Product and is
non-transferable. Proof of purchase from Duality Arms Co., LLC or an authorized dealer is required.
4. HOW TO FILE A CLAIM
4.1 Email warranty@duality-arms.com with proof of purchase (receipt or order confirmation), the
Product name, date of purchase, and clear photos and/or a short video demonstrating the alleged
manufacturing defect or functional issue.
4.2 Duality Arms Co., LLC will review submissions and reply with next steps. Photos/videos help us
troubleshoot remotely and can avoid the need to ship the Product back.
5. RETURN MATERIAL AUTHORIZATION (RMA)
5.1 An RMA number is required before returning any Product. To request an RMA, submit
photos/videos and proof of purchase as described in Section 4. Duality Arms Co., LLC will issue an
RMA if the submission indicates a potential covered defect.
5.2 The Customer must ship the Product to Duality Arms Co., LLC using insured, trackable shipping
and must provide the RMA number and the carrier tracking number to Duality Arms Co., LLC. Duality
Arms Co., LLC will not issue a replacement until the returned Product is received at the Company’s
facility or the carrier’s tracking record shows confirmed delivery. If a Customer claims a shipment was
lost in transit, the Customer must open and pursue a claim with the shipping carrier and provide
Duality Arms Co., LLC with the carrier claim number and supporting documentation.
5.3 If Duality Arms Co., LLC determines the claim is covered, the Company will ship a replacement
Product to the Customer at Company expense (standard ground shipping).
5.4 If a replacement is issued, Duality Arms Co., LLC will require return of the original Product;
Customers will not receive a replacement unless the original Product is received by Duality Arms Co.,
LLC as instructed in the RMA.
6. EXCLUSIONS
6.1 This warranty does not cover damage, failure, or issues resulting from any of the following:
(a) Misuse, abuse, negligent handling, improper installation, or lack of proper maintenance;
(b) Unauthorized modification, repair, or attempted repair by anyone other than Duality Arms Co.,
LLC or an authorized service provider;
(c) Use with incompatible firearms, parts, or ammunition, including reloaded or hand-loaded
ammunition;
(d) Corrosion, rust, finish wear, cosmetic damage, or normal wear and tear;
(e) Products used in commercial, rental, instructor, or high-volume range settings (excessive or
non-consumer use); or
(f) Loss, theft, or other non-manufacturing related damage.
7. REMEDY LIMITATIONS & COMPANY LIABILITY
7.1 Replacement is the remedy. If Duality Arms Co., LLC confirms a covered manufacturing defect,
the Company’s only obligation under this warranty is to replace the Product.
7.2 Limit on damages. To the maximum extent permitted by law, Duality Arms Co., LLC’s
responsibility under this warranty is limited to the purchase price actually paid for the Product. Duality
Arms Co., LLC is not responsible for indirect, incidental, special, or consequential damages (for
example: gunsmithing labor, lost shooting time, competition fees, transportation costs, or other
incidental expenses).
7.3 No other warranties. Except as expressly stated here, Duality Arms Co., LLC makes no other
promises, express or implied, about the Product.
8. AUTHORIZED DEALERS & AUTHENTICITY
8.1 This warranty applies only to Products purchased from Duality Arms Co., LLC or an authorized
dealer. Purchases from unauthorized sellers or gray-market channels may not be covered. If unsure,
Customers may contact warranty@duality-arms.com for verification.
9. TYPICAL TURNAROUND TIME
9.1 After submission and receipt of the Product un
der an issued RMA, typical turnaround for review
and replacement is approximately 2–6 weeks, depending on claim volume and availability of
replacement units. Duality Arms Co., LLC will provide status updates during the process.
10. GOVERNING LAW & VENUE
10.1 This warranty is governed by the laws of the State of Texas, and venue for any dispute shall be
Coryell County, Texas.
11. CONTACT FOR WARRANTY CLAIMS
Email: warranty@duality-arms.com
10/2025